For just over 90 days, DITEK’s newest whole house surge protector has been on the market and in the field. Thousands of the DTK-120/240BK1 units have been distributed from DITEK’s manufacturing facility in that time, making their way to electrical panels everywhere. 

We decided to check-in with some of the first installers and distributors of DITEK surge protective devices to hear about their experience with the BK1 so far. This includes Frank Herod with Acree, Shantelle Wischnewsky with City Electric Supply, and Billy Harper with Empowered Electric.  

 

What has your experience or your customers’ experiences been like using the BK1?

Frank: It’s been amazing. It’s sped up our install time, even with surface mount panels. We used to have customers complain about seeing the surge [protector], and now they don’t have to. This makes our life a lot easier…

Shantelle: The feedback I’ve gotten from our customers is that it’s easier to install. 

Billy: We’ve installed between 60-90 since we got them back in April. Every single house gets one that we go to. 

What have you found most beneficial or how has it helped you, your team, or your business?

Frank: The install time and productivity in the field. My technicians told me to order more! We’re using it on every single panel. 

Shantelle: [It] allows me to give my customers another tool to help them in their day-to-day business. 

Billy: It’s a game-changer and so much easier to install. [Plus,] peace of mind. The name of our company is Empowered Electric, and we want to empower everyone that we come across; we want them safe and protected. 

Have your customers provided additional feedback?

Frank: They like the simple fact that this surge protector has the audible notification. So, they hear this alarm, and it’s easy to silence it. They don’t have to keep opening their panel.

What do you wish people knew more about whole house surge protectors? 

Billy: I wish they knew how many surges are generated in a home every day. Every time a refrigerator motor kicks on, it sends a surge. Your investments keep absorbing these surges and spikes.

How would you describe your partnership with DITEK?

Frank: It’s wonderful! We only use DITEK surge [protectors]. All of my technicians [also] take DITEK University. 

Shantelle: Amazing! Anytime I reach out to Chris or Sal, they are both quick to respond. 

Billy: If I didn’t believe in the product and the people behind the product, I wouldn’t ask anyone to install it. It’s the product and the relationships with everyone. We only want to use DITEK. 

For over 35 years, whole house surge protection has been a priority for the DITEK team. And, with our growing dependence on electronics, appliances, and clean power for residences, next-level surge protection has become a true necessity. For more on this circuit breaker-style surge protection, view this hot sheet or connect with our team.