Below are some of the top questions received by our support team. Begin by selecting a category below.
AC Power Protection
Do I need an electrician to install these products?
In most cases, yes. Any device that is hardwired to a meter, panel or circuit must be installed by a certified electrician.
Can your electrical SPDs be installed on the Mains of the electrical service panel?
As long as the SPD you are installing is listed for TYPE1, then you can use it at the Mains/Line side.
Type 1 listed SPDs can also be installed to the Load Side as well.
Can I use wire nuts/wire connectors on all conductors?
You can use wire nuts/connectors on the Phase and neutral wire only, but not the ground wire.
Ground conductor needs a low impedance ground point for the device to reference for proper dissipation of surge.
Uninterruptable Power Supplies
Do I need to load software?
Software is not required to operate DITEK UPS's.
What are the benefits of UPS software?
Software for DITEK UPS's provide greater functionality, such as shutting down your computer or server when the UPS encounters a low battery event.
Fire Alarm Protection
Do I need to protect fire alarm circuits within the same building?
At minimum, we recommend protecting loop circuit wires when they breach an outside wall. For maximum protection, we recommend protecting ALL loop circuits.
Should I protect external loop-circuit wires at the point that they enter the building?
We recommend protecting loop circuit wires before they terminate at the Fire Alarm Control Panel. If the conductors are protected when they first enter the building, there is a risk of surge damage after the surge protective device.
Low Voltage Protection
What side of the SPD do I attach my field conductors to?
Field conductors should be installed on the side marked “IN” or unprotected, to where the “OUT” or protected side is wired to the equipment being protected..
How long must the conductors be from the protected side of the SPD to the equipment being protected?
You must have no less than 3 feet wire lead length (minimum) for the SPD to be able to open the path to ground for proper response time.