Ditek Blog

Convenience store operators have long sought to create a frictionless customer experience. Fine-tuning the shopping experience to make it faster, easier, and more enjoyable makes for satisfied customers and keeps them coming back. To that end, today’s C-Store operators are adding more and more food options, bigger refrigerators, more pumps and other options for customers.

Technology has played a key role in creating positive encounters with customers. For this reason, more and more C-Store operators are making big investments to create a great retail environment that drives business and delivers a top-notch experience. This can be quite expensive. A C-Store operator could spend tens of thousands of dollars adding new functionality and upgrading existing systems, chasing the ultimate goal of customer satisfaction and repeat business. Surprisingly though, many operators miss a vital, yet inexpensive step when installing new equipment – surge protection.

Business is booming for installers of residential electronic systems like burglar alarms, video security systems, audio/video systems, HVAC and data networks. The market for these technologies is growing in both dollar volume and sophistication.

Still, for installation contractors, your competent and efficient work may not be enough to be successful anymore. Building a lasting and respected business depends on consistently delighting customers – and few things ruin customer satisfaction faster or more completely than callbacks for malfunctioning or nonfunctioning systems.

A retail store suddenly cannot accept payments. A restaurant can’t cook. All the lights go out during a football game in a stadium. Surveillance cameras stop working in a courtroom. These are just a few of the many examples of negative outcomes that could stem from a power outage.

Most organizations have electrical and electronic systems that are critical to their daily operations. If the power goes out and these systems stop working, the consequences can be extremely serious, disrupting business, exposing you to liability or compromising security and safety.

Several of the new NFPA (National Fire Protection Association) codes and standards regarding emergency communications have caused some confusion in the building management marketplace. Building owners and managers may wonder whether the new guidelines apply to some or all of their facilities, and if they do, what actions need to be taken? This blog is intended to provide a brief overview of the new NFPA guidance and suggestions for your next steps.

As a professional in the security, life safety or AV installation channel, you know that your reputation depends on satisfied customers. When systems are unreliable, or experience downtime, it doesn’t matter what the cause – your customers look to you for answers, and for relief.

Savvy system designers and installers know that power surges have a damaging effect on sensitive electronic systems.  Not only are security systems at risk, POS and lottery terminals, fuel pumps, access control and smart home systems, among many others, can also be compromised. To prevent these systems from surge-related damage and shortened service lives, they routinely include surge protection and make sure their customers understand the critical value of these devices.

It’s a fact that electronic systems live longer and are more reliable when they’re protected against power surges and spikes. As an integrator, if you fail to include Surge Protection Devices on new system installs, you could be failing your customers by not providing them with your best quality of service.

If any of the four reasons listed below sounds like something you might say, you need to keep reading. For each one, we are adding some useful information that will help you provide the best guidance and service possible – and keep your customers coming back to you and recommending you to others.

HVAC installation and maintenance businesses are demanding – and in a highly competitive market – so simply providing the basics of competent and efficient work may not be enough to be successful anymore. Customers today can post public feedback faster and more visibly than ever before, rewarding professionals that go beyond the basics to deliver both high quality installations and high customer satisfaction. Building a lasting and respected business may well depend on consistently delighting customers – and few things deflate customer satisfaction more than callbacks for malfunctioning or nonfunctioning systems.

One of the largest K-12 school districts in the Southeast USA recently spent more than two million dollars repairing and replacing fire alarm systems that were damaged or destroyed by transient power surges. A very tiny fraction of that cost, properly invested in surge protection devices, would likely have prevented this situation.

There is no doubt that the recent focus on improving safety and security in schools is a good thing – our children need, and deserve, a safe place to focus on their learning and personal development. School districts are investing significant resources in security, access control, and fire protection systems with that goal in mind. However, neglecting to include proper surge protection, either by a lack of understanding, or by cutting a small corner, can lead to costly system damage and downtime. Make sure that all electronic system installations are complete by protecting the systems that protect our schools!

It is coming up on two decades since the horrific events of 9/11, and the impact of those events is still affecting how we prepare for, and respond to, emergencies. One devastating aspect of those events was the fact that more than 300 firefighters, and many others, lost their lives – at least in part – due to a failure of first responders’ radio communications. While the reasons for this failure are complex, regulators across the country – led by the NFPA – took a lesson from it and initiated legislation, legal mandates, and updates to building and fire codes that are all designed to prevent these devastating events from happening again.

State and local municipal governments are where the rubber meets the road in terms of public policy, basic education, court systems, transit and a wide range of protective services including fire departments, police, and social services. It would be difficult to overstate the importance of these activities in maintaining a functional and civil society; yet in many areas, municipal governments remain in an endless process of prioritizing and reprioritizing purchases and services to address their objectives while never quite having enough resources to cover all the activities they would like to provide.

This difficult situation is only made worse when electronic equipment doesn’t last as long as it should, or when a key system is knocked offline or out of service by an unexpected equipment failure. Unplanned equipment expenses are bad enough, but the downtime and extra costs incurred until these systems are restored can place municipalities at risk; especially if video surveillance, access control and fire alarm systems, or emergency call centers are out of service.